After Action Review

  

Issue:

The client lost their job and misappropriated appliance budget from bank loan later resulting in missing funds from the LIP (Loan In Process) account. 

Discussion:

On a large custom home funded by a national lender, a client asked the builder to develop an invoice so the bank would fund the appliance draw in advance. This resulted in the client not having the money in the LIP account when needed at the end of the home and blaming it on the builder since the builder is who submitted the invoice to the bank.

Recommendation

In future PCI will not obtain advances on clients behalf when a lender is involved.

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